I just wanted to pass along my sincere "Thanks for a job well done". From my initial message exchanges with Sylvia, your visit and careful detailing of your product and services, the follow-up emails, through to today's installation, I have to tell you it's been a pleasure. Having been in business ourselves for over 40 years I really appreciate when a company sets and exceeds extremely high standards. Your group is obviously highly efficient and dedicated to the cause. Sadly, I can't remember the names of your two installers (I plead age 70 as the reason) but they were 'icing on the cake' of a very wonderful experience, their attention to detail was exemplary, starting with arriving almost on the stroke of 9am this morning and finishing the job in 3 hours, complete with vacuuming their working area and giving me a rundown on maintenance to ensure maximum satisfaction from our screens.
As a former paint contractor, I so appreciate when trades people take enormous pride in their work and go the extra mile. You should be proud of your team. Please pass along my thanks to all.
Recently we had Phantom Screens installed in our Condo, I just asked my husband what he likes about them and he said everything! One they are easy to operate, two they look great because when the windows are closed the screens are out of sight! Three when the windows are open the screens are virtually unnoticeable.
The whole experience from quotation to installation was very professional.
We love our new screens and would highly recommend to anyone.
Deidre & Dave R.
Deidre & Dave R.
I just had the Phantom screen double door installed at our home ,
It’s been 3 days now and I’m loving it.
We have had the phantom screen doors in our last three houses now , I loved them.
I would recommend them to anyone that wants a screen door, the staff are very helpful and the installer was great.
Thank You again for the wonderful service.
It has been over 2 years, and well before we moved in to our new place, that we have discussed screens for our two balcony doors. The doors were not built to accommodate screens. And, any solution must be on the inside, not outside as a result, we were told by the manufacturer. But, the manufacturer also told us to contact Phantom Screens for a solution. We decided the project was more than we wanted to take on so we did not make contact and we decided to live with bugs flying into our unit. However, in the back of our minds we felt screens were the right thing to do...some day. When we were at the 2019 BC Home Show we came across your display and started to ask questions and decided to go for a quote. That started what has been a pleasant, efficient, and affordable experience. From booking a visit for a quote, to the day the guys came to look at our doors (and told us a solution was not going to be a problem), to getting a quote, deciding to proceed, to booking an installation day, to the early arrival of and quick installation by the most competent and friendly installer took all of 12 days...12 days! And, the screens are perfect, non intrusive and done to meet all our and our cat's needs. We can't wait to use them. Thanks to everyone at Phantom Screens...We will recommend you to any and all we talk to.
Daniel & David
Daniel & David
"I was very Impressed at the Home Show how the guys dealt with my Questions, the gentleman that came out to the house, and than dealing with Ashley on the phone. The Installer who dealt with my mom on the day it was installed answered any questions she had. Over all very impressed with the customer Service from all the way through this process."
Good product, excellent service, nice people!
This is our second order of Phantom screens -we moved into a new build and we needed protection from the mosquitos! Doors are very reliable. We also like the new latch system compared to our old magnetic latches
Quality product,excellent service and knowing if there is a problem this company will undoubtedly make things right.
Great quality and service. I like the latch system rather than the magnetic system. Makes the doors more functional. I can open one door and keep the other closed if I want.
There are no negatives about Phantom Screens. Product works as expected, Installation was excellent.